 | ZingTrain: Systems For Supporting Staff
Great service doesn’t happen by accident—it’s built through intentional hiring, clear training systems, and effective performance management. In this full-day ZingTrain workshop, participants will explore Zingerman’s proven, real-world approach to building systems that support staff success from day one and beyond.
Designed for leaders, managers, and HR professionals, Systems for Supporting Staff dives into how strong hiring practices, thoughtful training plans, and consistent feedback can prevent performance problems before they start—and address them effectively when they arise. Through interactive exercises, reflection, and role-plays, participants will gain practical tools they can immediately apply within their own organizations.
The day includes a mix of facilitated discussion, hands-on exercises, and guided reflection—covering everything from attracting and interviewing the right candidates to designing training systems, giving effective feedback, and choosing the right path when performance problems arise.
Participants will leave with a deeper understanding of how systems—not just people—drive performance, along with concrete strategies to build a more supported, engaged, and successful staff.
This event is free to both Chamber members and Community Members. Lunch will also be freely provided.
Schedule
- 8:00-8:30am – Networking/Check-in
- 8:30am – Morning Program Begins
- 12:00-1:00pm – Lunch
- 1:00pm – Afternoon Program Begins
- 4:00pm – Adjourn
By the end of this workshop, participants will be able to:
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Explain Zingerman’s approach to hiring for great service and more confidently hire qualified candidates
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Use Zingerman’s 4 Training Plan Questions to create clear, effective training plans for new employees
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Analyze different types of problems and determine whether issues stem from training, systems, or management
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Identify root causes of performance challenges and apply appropriate solutions
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Strengthen performance management skills using effective feedback, role-plays, and practical tools
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Lean on a network of peers to problem-solve and move past organizational roadblocks
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