RCV Roofing, Siding & Gutters

This company may be great for new construction but defiantly not for existing homes, the workers are extremely disrespectful of the surroundings, we had to have them come back three times and repair the new siding they installed, where they sliced the siding, covered up a roof vent and destroyed our gutters, in doing so, they the workers, trampled the flowers gardens, broke planters, completely butchered my hedges and left trash all over the yard, they even left their microwave plugged in to the FRONT of our house, and completely trashed and broke a Rubbermaid potting shed on the side of the house all because they were to lazy to get their scaffolding out and do it the right way. then to top it all off the workers stole material off of our trailer ( we have cameras) Not what we were expecting from a company that supposedly prides themselves on being reliable, caring and responsive, was over a month of hassle and calls! Save yourself the headache and call someone else. we had also contracted them to do insulation but their is NO WAY I would have these people INSIDE my home!!!

On the 15th of March I contacted RCV to install a tarp over my roof to temporarily stop a leak I had found (discoloration on ceiling). When their serviceman arrived he looked at my roof and diagnosed the problem as loose shingles. He also commented that he did not want to install the tarp because then he'd have to take it off later when he did the repairs (even though I explicitly informed RCV over the phone that I was not hiring them to do repairs). He caulked down some loose shingles in the area above the observed leak using maybe half a tube of caulk and he also pressured me into letting him change a pipe boot--even though there was no leak or problem associated with it and I did not ask for it. Also, when he first arrived to see the leak he did not wear a covid mask and walked into my home without asking whether he may come in without a mask. The bill for this service call was $241.50 (invoice #11678). A week later, it occurred to me that if the serviceman's diagnosis were correct then I might have loose shingles causing leaks in other parts of the roof that I could not see. I called RCV to send someone over to do similar repairs on the rest of my roof. This serviceman worked for under 30 minutes and left without notifying me of what work he was able to do or what he saw on my roof. This service call was $160.00 (invoice #11692). I paid both of these invoices (receipt 104). A few days later, I scheduled for an inspector from RCV to assess my roof and leak as the leak had not stopped. He asked me to trace the outline of the discoloration on my ceiling. He also made the diagnosis that water was entering from the top ridge vent. His estimate for the repairs was $1,195.00 (estimate #15837). Since there was heavy rain forecasted the day after, I called RCV again asking them to tarp my roof (March 25th), which is what I initially asked them to do on March 15th. And my roof had been leaking in the interim. Their servicemen arrived but only installed a tarp over the top ridge vent where the RCV inspector thought the issue was. I was also billed for this service for $150.00 (invoice #11710). A day or two later, I noticed the discoloration on the ceiling had spread far beyond where I had marked it when the inspector arrived, suggesting that the tarp did not cover the leak. At this point, I contacted RCV again notifying them of the continuing leak and they rescinded the last bill for $150.00. The supervisor I spoke with promised me they would get two people out to my house--one on the roof with a water hose, one in the attic--to do a proper water test to isolate the leak. Upon arriving at my house, the supervisor and his serviceman both entered my home without a mask. They looked at the leak area and my roof and both told me that they didn't understand why the RCV inspector made the diagnosis that he did and that that was not the source of the problem. They then proceeded to diagnose the problem as somewhere in a valley on the roof. When I asked them to look in the attic for signs of leaks in other parts of the house, the supervisor who had promised that to me over the phone told me in person that he doesn't think I have to worry about it. Even though I explained that if another part of the roof is leaking, we wouldn't be able to see it because I have a drop-down ceiling, he repeated in insisting that he doesn't think it's a problem. They then sent me an estimate of $1,160 for the new diagnosis (estimate #15925). Suffice it to say that I will not hire RCV to do any more work on my roof because not only did they ignore my initial request for a tarp, they made multiple misdiagnoses, continually charging me for ineffectual service visits and giving me grand estimates based on poor diagnoses. I have the clear impression that they are stringing me along trying to milk as much money from me as possible without ever fixing or even identifying the true problem. Finally, after inspecting the leaking area of the roof myself a few days after their final visit, I noticed lots of loose shingles at the source of the leak and above it (see pictures: [*** Link removed ***] which means that the work I already paid for (repairing loose shingles, invoice #11678 and #11692) was not properly done and my roof has been leaking ever since the 15th of March when I originally asked them to tarp my roof and they did not. On their website ([*** Link removed ***] RCV lists the following vows to their customers: "Vision: We believe in educating our clients, not selling to them. We must fully understand the customers vision, goals and expectations and inform them how we plan to accomplish that vision." "Ownership: We believe in holding ourselves accountable and taking ownership of our actions. Do what you say you are going to do, communicate that you did it, and ask what you can do better for the next time. Ownership inspires trust between all team members. Ownership and trust justify our customers confidence in the RCV Team." "Worthy: We believe in being worthy and deserving of peoples trust and respect. Be worthy of meaningful relationships. The relationships we have with our clients, subcontractors, vendors, community and each other are essential to our growth." "Success: We believe in making each project a success by achieving customer satisfaction and earning their recommendation. Success is achieved by consistently producing results: for our customers, our company, our community, our career and ourselves personally." In my experience, they were more interested in selling me things I did not need than actually identifying or fixing my problem. They mislead me into thinking they repaired loose shingles when they didn't and the supervisor promised me over the phone he would look in my attic when in person he refused. And they have showed no responsibility for their mistakes or for the ongoing water damage suffered by my house since they started working on my roof, refusing to tarp it and continually misdiagnosing the problem. Update as of 4.23.2021: Update: their owner called me after I left a complaint on Facebook. During the call he offered to refund me the $400, but a few days later in his reply to my Facebook message he switched the refund to a discount on future work. Normally, offering the discount indicates that the service was at fault. But apparently RCV refuses to take responsibility for their failed service unless they can still turn a profit from you. Suffice it to say, I will never hire them again.

The crew were fast, efficient, and cleaned up after they were finished, nothing left behind but my beautiful roof!! The owner is a man that cares for his community and in the quality of their work. When an employee came the next day to pick up extra material, he talked for several minutes about how much he loved his job and working for Jay.

Great job, they were on time, quick and efficient. Their crew even entertained my dog while they worked. They spell out everything in the quote, as well they give all of the warranty and fine points in writing unlike other companies that then refuse to repair their mistakes.

Excellent company; we met with a number of companies before signing a contact. RCV was hands-down the best companyp--in terms of superb customer service, competitive price etc. They did a great job and made sure everything was done to our satisfaction. Highly recommend--it is great to find a company that truly works hard to make sure the job is well done.

The price was very good, and I am hoping that the new roof will last for many years to come. However, two issues made me wonder about the professionalism of the workers. First, I'm still finding debris from the old roof scattered in the shrubs near the house e.g. pieces of old shingles and even some roofing nails. Second, the roofing team detached gutter guards in order to install new trim, but then they forgot to re-attach the gutter guards. Fortunately, I noticed this and I asked the company to fix the issue. They responded within a week with another crew. Unfortunately, this crew did a poor job of reattaching the guards---leaving the guards detached in several places---and I had to ask again that they come back to do a thorough job. I do hope that no short-cuts were taken when installing the new shingles. Only time will tell....

RCV Roofing did a fantastic job tearing off my old roofing and replacing it with a great-looking Owens-Corning asphalt roof. They did the entire job in one day, including clean-up. The initial inspection, detailed estimate and scheduling also went very smoothly. Everyone in the company acts courteously and professionally.

The job was excellent. Ashley was very prompt at returning emails and phone calls. And she was very helpful in picking out the right shingles. Job was completed very quickly and professionally and looks great. Would definitely hire again.

They came out to replace two roofs a previous contractor had done and did a wonderful job. Definitely would hire again.

Got five bids and RCV was the best in price, combined with quality of materials. Several other people had already recommended them to me and they are well ranked on AngiesList. Replacing the entire roof is a major undertaking and expense. We had some issues that came up with the crew not paying close enough attention to our landscape and some miscommunications but on a project of this size one has to expect that. On the positive side, RCV, is a very well run company. They are generally organized and always responsive to phone calls or email. The entire planning process is well thought out. Unfortunately in our case the main foreman and office staff were on vacation when our work was done so it was not as smooth as RCV or we would have liked. What is most important to me is the owner Jay is a man of high integrity and he not only says that he wants you to be happy with their work, he really means it. Unfortunately, this trait is becoming more and more rare in the business world. Some only talk about service but Jay really strives to deliver it. Despite whatever problems we had he was always willing to talk about it and make efforts to figure it out. If you have followup issues they are very prompt at returning and then checking back.

RCV did a great job on our roof. They were also great with clean-up! Couldn't tell they'd even been there (no roofing nails or odd shingles left in the yard). The crew was courteous and when we had a couple of small issues after installation, they came right back out to adjust things. Would hire again.

RCV was great to work with. They were responsive, prompt, and professional. The crew cleaned up our yard as they ended the job at nightfall, and then came back the next morning to find anything they didn't pick up. We would highly recommend them and would hire them again.

The day after I called RCV Roofing I got a written estimate by e-mail. Less than a week after I first called, Desmond came out and did a great-looking repair job. It took him just a few hours time and he completely cleaned up everything. This is the second time I used RCV for roofing repair work and I would not hesitate to call them again for repair or a new roof.

They did an excellent job and they completed the job in one day. They were very easy to deal with over the phone and all of their people were very impressive. I am pretty tough about recommendation and they were just really good. Their quality assurance people came out and checked the roof and cleaned up any nails and debris that were left behind the next working day and they came exactly when they said they would. I am very satisfied and will recommend them.

Dear Ashlee and everyone at RVC, I want to thank you for your prompt attention and professionalism concerning our roof and gutter replacement. The problematic downspout is being addressed as I write. My interactions throughout the process with all of your staff and workers have been nothing but good. Congratulations on hiring top quality, professional friendly people! I will recommend you to friends.

Just based on the information I know about the company. As far as the estimate goes, its in the ball park of everyone else.

Very well. The price was very reasonable, the work was done well , there was a second clean-up and the owner, Jay, and another staff person did a quality control inspection.

They did a great job - resealed the gutter joints. No more leaks

Well, no one showed up for weeks. Finally one day a gentleman showed up and wanted to give me a quote. Although I had the roof fixed by some one else he told me I should get the whole roof replaced for $ 8,000 to $ 10,000. I told him that I will think about it and he left. I told the receptionist and she apologized and wanted to know that the person who came to give quotation does not work there and they would be willing to discuss future issues. I have not called them since.

Great! Contractor had issue with hooking up to new kitchen vent and they came right out same day to help out. Roof is beautiful. Gutters work incredibly well. Excellent work, excellent service, excellent price.

Very good overall. Completed the entire job and cleaned up in one day. One minor detail - they trimmed a few small branches to get the job done, no problem there, but they left the branches in the yard during cleanup.

Best contractors in the world. We have multiple homes they have worked on.

Got here quickly and I think they actually finished in the rain.

Excellent! I was also impressed with the communication I had with Ashley in the office. She stayed in touch with me by email and telephone so we always knew where we were in the process. I found her to be very professional and prompt. (One roofing company came out two times to measure but never followed through with a quote even after I called them twice so the difference between the two companies was striking.)

Our 20-year-old house needed a new roof. I looked at several roofers in the area, got bids, etc. RCV wasn't the least expensive, but they did do their best to match the next comparable bid. Given the overall roofing package they offered, their reviews here, and their professionalism, I decided to go with them. I was not disappointed! They did the full tear-off and re-shingled the house in a single day (we have a big house with a complex roofline). They cleaned up after themselves and were friendly and professional throughout. Given the age of our house I wasn't surprised that they found a few problems -- some decking issues and the like -- but they handled them quickly and competently and barely added anything to the earlier estimate. We did have a communications hitch in the middle of our process (after I accepted their bid), which can happen. I don't knock them for that because they really went above and beyond to make it right afterward. I'm happy to have found a trustworthy roofing company, and would definitely use RCV again (though given the size of this project I really hope I don't have to!).