Summers Plumbing Heating & Cooling

We have a new HVAC system (under 2 years old). The company who holds the warranty was not impressive in the summer when the AC when out and left us without AC in 90+ degree heat for 10 days. So we set up with Summers maintenance plan. They came out on Friday to do the annual maintenance on the heater. All looked good. Adjusted the gas flow from 4.5 to 3.5. That was it. By Sunday, no heat. We called, no one could come out on Sunday. We'll be there Monday. On Monday, the gas valve is not functioning properly (interesting since it was just adjusted on Friday). A new one will be installed tomorrow. Tuesday comes, no one calls. We call them. Oh, it had to be ordered we'll be out tomorrow. Weds comes, no one calls. We call them. It still isn't here, should be here tomorrow. Thurs comes, no one calls. Still no part, but this will get kicked up to management. We should hear something from them in about 2 business days. I am completely beside myself at this point. We went with Summers because we didn't want a repeat of what happened this summer with Peterman, but it is exactly the same. My gas fireplace has been running so much no telling what my gas bill will be this month, and no one can even tell me where the part is. I don't run a giant corporation, but I can usually track a package fairly reliably. I'd try another company, but I feel like we're in too far at this point to change lanes.

Update 10/21/22 A customer advocate did contact me after I posted this review. They were able to obtain the required part and did come out and get it replaced on 10/20/22. I appreciate the customer service response, but I am confused as to why I had to post a negative review to get it. Ultimately, we are happy and warm.

Called Summers to hook up kitchen faucet, garbage disposal, and reconnect gas stove due to having countertops replaced. Was not told of the $99 service fee to come give an estimate. Estimate came in at $547 to reconnect existing faucet and garbage disposal. I did not need to purchase anything from them as I already had everything. This is absolutely an unreasonable charge to do a hook up. We did not have the work done by Summers. Called a reasonable plumber to do the work. Work didn't take more than 1 hour to reconnect so the price Summers wanted was unbelievable. Glad to give my money to a plumber that was fair.

We just got a all new furnace and ac unit installed and the pipes they put in for the gas started to leak and we called to try and get it repaired and they are telling us we are not in there service area and they will call the main office tomorrow to see so now we have no heat and hot water on this 20 degree night

My furnace went completely out so I called to schedule an appointment this morning at 6:30am 1-17-24 and a technician actually called me back and scheduled an appointment between 8am-10am, then didn't show. I called your office back and scheduled an appointment and now you have the nerve to email and ask for money from me to schedule an appointment. I work in the service industry and understand how important it is to have good communication skills with your customers. Will not contact this company again!!

Made an appointment two weeks in advance to tune-up my A/C unit. They texted me the day before saying they would be there. This is a rental unit and I live 3.5 hours away. Rescheduled my whole day to be there. I get a text at 9:30 the next day saying they have too many emergency calls and I need to reschedule. Oh. I will. With a different company. Waste of time.

Staff did not listen when we explained the problem that we have been dealing with, and having fixed with not trouble, for more than 20 years. Staff did NOT do the job asked of them. We did not know the job had not been completed as asked until sewer backed up again less than a week later. Summers staff returned and wanted to charge the ridiculous amount for the as second time for the job they didn't do as asked the first time. One week later, problems again!!!!!! We were not about to call Summers a THIRD TIME as they clearly do not know what they are doing and didn't try to figure out the problem. We ended up paying a second company to come out today and complete the work and fix the problem the right way.

I have a contract with Summers Heating & Air Conditioning to do tube-ups on my equipment. Had a confirmed appointment for 10/27/23 for the tune-up on my furnance. After arranging to be home on this date, I receive a text at 11:30 AM, that they were too busy and would have to reschedule my service to 12/29/23. This does not give me a lot confidence in a company that cannot keep their commitments.

My furnace was having issues. So I called Summers to bring out a technician. I was due to have my annual inspections I thought he would do more. When he inspected, he said the circuit board was burnt, the heat exchange had rust and was on the verge of a hole going through the metal, and my primary motor was having chunks of rust falling into, making the noise. I thought I needed to have a new furnace.

I am glad I received a second opinion. Not only were those problems not the cause when another service inspected, but the technician was more experienced and managed to correct the problem.

All this to say Summers is focused on selling you their products. If you want your appliance to be fixed, call someone else.

Your response is unacceptable.

Imagine stopping into a restaurant, or ordering from a restaurant for delivery. Before you place your order, you are charged $89.00 for "diagnosis". After some time studying, we determine that you are hungry. The solution to your hunger would be for you to eat. Since the diagnosis is complete, you may now decide how you will curb your hunger, but there will be a cost in addition to the $89.00 that you have already been charged.

I cnoose not to pay for your pretty vans. In the end, a leaky pipe is all that I needed. Thankfully, I was able to secure a plumber to solve my problem without the most important "diagnosis".

With just a little research, customers will find that every other plumber is less expensive than this company. While you are welcome to fund those pretty vans, I choose to pay a fair price for a fair service - something Summers cannot offer.

I've had the same experience other people have had - this business with burnt,scorched or scored circuit boards on an older furnace, or dirty fans or whatever else they come up with to scare you into thinking a catastrophic failure is imminent.
Do.
Not.
Buy.
It.
In other words...
Beware. These guys are in the business of upselling you product. Repair and maintenance are only vehicles to upsell expensive replacements. Scare tactics are the game. Recently, they did this to my Mother - I've been in the building maintenance business for a while - so I spotted their nonsense immediately. My Mom however, almost was suckered into it. Luckily, I caught what was going on and sent a reputable contractor to check it out. Yeah, she has 5 - 8 years of life still in her equipment. These guys are unscrupulous.

My advice: Either take everything they say with a grain of salt - or better yet - get a contractor you can trust - because they ain't it.